Terms of service

TrustPlug publishes plugins for Framer. Today:

We are not affiliated with, endorsed by or sponsored by Google, Instagram, Meta, Apify, Framer or Cloudflare. NASA's public Instagram account and a Paris bookshop's public Google data appear on our demo pages as examples only; neither is affiliated with TrustPlug.

Our plugins are in development. Nothing is for sale yet, there are no accounts yet, and the prices shown on this website are indicative, not an offer. The "Join the waitlist" buttons open an email to us; they do not create an account or a commitment on either side. Before accounts or paid plans open, we will update these terms — and our Privacy policy — and say so on this page.

Each plugin's page describes what it does and what it needs. Where a feature depends on something that is not switched on yet (for example VPN detection or Google Calendar sync), the page says so, and we do not promise it before it works.

You will need a valid email address and must keep your credentials secure. You are responsible for all activity under your account. You must be at least 16, or the age of digital consent in your country, and use the Service for business or professional purposes. You may only connect Google places, Instagram accounts, calendars, domains and sites that you own or are authorized to represent.

You agree not to: show reviews or social content that is not genuinely associated with your business, or fabricate, manipulate or misrepresent ratings; use Gatekeeper or Pathfinder to deny or divert access in a way that breaks the law (including anti-discrimination, consumer-protection, data-protection, sanctions and export-control or accessibility rules); use Feedback or FAQ votes to collect data you are not allowed to collect, or to send spam to a person or a service; circumvent plan limits; resell or sublicense the Service without our authorization; reverse-engineer or disrupt the Service or our API; or use it for unlawful, deceptive or harmful purposes. We may suspend access that violates these rules.

We retrieve only publicly available information — a place's reviews and opening hours from Google, and the events of a Google Calendar its owner made public — through Google's interfaces, using our own keys, and cache it temporarily (24 hours for reviews, 6 hours for opening hours, 5 minutes for calendar events). Review content belongs to its authors and to Google. You are responsible for making sure your display of it complies with Google's terms. We cannot guarantee that a given review will stay available, that Google will return every review (it can return only a limited number), or that the opening hours Google holds are correct: check them in your Google Business Profile.

The widget is served, not frozen. A widget on your published site loads its content from our API each time the page is viewed, so it shows current information rather than a copy frozen when you inserted it. It therefore needs our service to be reachable to display that content.

Landmark displays a Google Map. The map, its data and its behavior belong to Google and are governed by Google's terms. We cannot guarantee that an address will be found or located precisely. If the embed cannot load, the plugin falls back to a plain link to Google Maps.

Standby Mode shows a maintenance screen, or redirects, to visitors who are not on your whitelist. It runs in the visitor's browser, so it is a courtesy screen and not an access barrier. If the check of a visitor's IP address cannot complete, that visitor — you included — sees the maintenance screen; if its optional remote switch cannot be reached, it keeps using the settings in your page. You are responsible for keeping the whitelist valid: if your IP address changes you may need to add the new one to see your site again. The whitelist is part of your published page's code, so only list addresses you are comfortable having there.

Feedback and FAQ votes are delivered to the webhook address you enter — Slack, Discord, Microsoft Teams, Zapier, Make, n8n or a Google Sheet. You are responsible for that destination service, for what you do with the answers, and for telling your visitors what you collect and why. Delivery depends on that service being reachable, and we cannot guarantee it. Our spam protection (a hidden field and a limit of 6 submissions per 10 minutes) is best-effort. Questions and answers you write in FAQ remain yours; you are responsible for their accuracy.

Our handling of personal data is described in our Privacy policy, which forms part of these terms. For data about your own site's visitors that a plugin processes (for example the location check, or a Feedback answer), you are the data controller and TrustPlug acts as your processor. You are responsible for having a lawful basis and for giving any privacy notice your jurisdiction, including the GDPR, requires. A data-processing addendum is available on request at [email protected].

The TrustPlug software, plugins, branding and website are our property. We grant you a non-exclusive, non-transferable, revocable license to use the plugins on sites you own or manage, while you respect these terms. Content you supply, and review or social content, remains yours or its authors'.

The Service is provided "as is" and "as available". It depends on third parties — Google, Apify, Instagram and Meta, Framer, Cloudflare and the destinations you choose for Feedback — and we cannot guarantee uninterrupted availability or that those providers will not change or restrict their interfaces. To the maximum extent permitted by law, we disclaim all warranties, express or implied.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss, lost profits or lost data, and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim. Nothing in these terms excludes liability that cannot be excluded by law, including your statutory consumer rights.

You may stop using the Service at any time and, once accounts exist, delete your account by writing to [email protected]. We may suspend or end access for a breach of these terms, with notice where reasonable. When access ends, your license ends; the Privacy policy governs what happens to data.

We may update these terms as the Service evolves; changes are posted here with an updated date, and significant ones are announced by email to people who have written to us. Using the Service after a change means you accept it. These terms are governed by French law. The mandatory consumer-protection rules of your country of residence still apply, and consumers may use the dispute-resolution routes available in their country.

TrustPlug — [email protected]